inmind.ai developed an AI technical support assistant to improve technical accuracy and operational efficiency.

Background

A leading industrial automation company required an AI-powered technical support assistant capable of providing accurate technical guidance across its products, documentation, and support knowledge.

Challenge

General-purpose AI assistants lacked the domain-specific intelligence, customization, and control required to support complex technical operations with consistent accuracy.

Solution

inmind.ai developed a custom AI support assistant powered by a controlled Retrieval-Augmented Generation (RAG) architecture, tailored to the company’s documentation, troubleshooting workflows, and evolving support needs. The solution was continuously refined based on support team feedback to ensure reliable and context-aware responses.

Impact

Reduced average MTTR by 30% for a team of 10 engineers by enabling faster access to accurate technical information, reducing reliance on manual knowledge retrieval, and providing scalable, controlled AI assistance aligned with operational requirements.